What to know before purchasing
The essentials about delivery, compatibility, and support.
01Where is my product key shown?
On the private Delta page for your verified order. Keys are never shown in the public catalog.
02Why does Buy open another page?
Payment completes through the secure sales partner assigned to the product; delivery continues through Delta.
03Does the Windows edition matter?
Yes. Home, Pro, Enterprise, and other editions use different licenses. Check your installed edition first.
04What if activation fails?
Keep the error code, follow the support guide, and contact us with your order reference when needed.
05Is phone activation supported?
For eligible products, the private order page guides the IID/CID phone activation flow.
06How do I request a refund?
Open a request through the sales channel used for purchase and include the order reference. The refund policy explains eligibility.
How can we help?
Include your order reference and what happened. Your message goes directly to the support queue in our admin workspace.