Resolution first
For activation issues, we first verify edition, error code, and the delivered product. Replacement, redelivery, or activation help may be offered when appropriate.
Legal
Refund policy
Because digital licenses can be copied or used after delivery, refund eligibility depends on delivery and activation status.
Last updated: July 22, 2026When a refund may apply
A refund or replacement may be considered when the product was not delivered, materially differs from its description, or is verified by Delta as unusable.
Normally not refundable
After a key is revealed or activated, change of mind, wrong edition, unsupported device, shared keys, or customer system changes are normally not refundable.
How to request review
Open a request through the purchase channel within its applicable window and include the order reference, product, error code, and steps tried. Mandatory consumer rights remain unaffected.